New automatic renewal process for elderly travel passes

21 Nov

From 2017 senior travellers in South Yorkshire will no longer need to renew their English National Concessionary Travel Scheme (ENCTS) senior pass thanks to a new automated process being introduced by South Yorkshire Passenger Transport Executive (SYPTE).  If their travel pass expires on or after 1 January 2017, they can sit back, relax and wait for their pass to arrive at their home address, 4 weeks before their current pass expires.

If a replacement pass is not received within 4 weeks of the renewal date, customers should call Traveline on 01709 515151, or send an e-mail to passes@sypte.co.uk and our team will be happy to help.  If their pass hasn’t arrived before their current pass expires, they can use their current pass for a discretionary period of two weeks after its expiration date.

Renewing an ENCTS Senior Pass that expires on or before 31 December 2016

Please note this new process is only for people whose passes expire after 1 January 2017.  For senior travellers whose travel pass expires on or before 31 December 2016 they will need to renew their pass via any of the current channels as follows:
Online via a MyTSY account, By telephoning Traveline on 01709 515151
By Post/by drop-box in the Interchange by completing an application form.

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